Ready for an AI-Driven CX in Your Retail Store?
Learn how AI is transforming CX, pricing, and store operations for Fast-Moving Consumer Goods (FMCG) retailers.

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FMCG Retailers Webinar

Poor demand signals. One-size-fits-all promotions. Long lines. Stockouts. You’ve likely tackled these challenges in more ways than you can count—across stores, categories, and customers.
But AI is quietly changing the game—helping FMCG retailers tackle these challenges faster, smarter, and without overhauling their tech stack.

Join retail veteran Don Gusse, who’s spent 40+ years solving store ops challenges at places like Borman Foods, Telxon, and Toshiba. He’ll be joined by Adam G. Southam, the pioneer of digital food-as-medicine, bringing 35+ years of experience across 32 industries to solve strategic problems with patented SaaS innovations. Also on the panel is Luming Wang, former Amazon and Uber exec now leading AI innovation at Daitrix. Moderating the discussion is Ashley Cline, VP of Analytics and AI at Daitrix, who brings deep expertise in turning data into actionable insights for retailers. She’ll guide the conversation as the panel explores how Large Language Models, Generative AI, and Agentic AI are helping retailers drive better decisions across the customer journey—from shelf to checkout.

Learn how demand forecasting, dynamic pricing, real-time personalization, and smart recommendations can boost margins and improve trust. Walk away with a clear, practical view of how and where to start using AI to make everyday store moments more relevant, seamless, and impactful.

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What This Session Will Cover (45 Minutes)
Looking to elevate Brand Reputation? Let’s Start Here!
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Up Next in the Customer Engagement in Hospitality Series
  • Fireside Chat | 35 Minutes
    Discover how leading retailers are using AI to transform every customer interaction into a meaningful moment. From accurately forecasting demand to tailoring prices and recommending the right products, learn how AI is driving smarter decisions and improving engagement across every step of the in-store journey.
  • Q&A Session | 10 Minutes
    Bring your questions! We’ll cover what matters most to you—real-world use cases, quick wins, and how to drive better experiences without a tech overhaul.
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We'll confirm your registration for the Hospitality - Customer Engagement webinar and send you the details soon.
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Featured Speakers

Ashley Cline

VP–Analytics & AI
Daitrix

Don Gusse

VP–Retail
Pomeroy

Adam G. Southam

Founder & CEO
Food for Health

Luming Wang

CTO & EVP
Daitrix

Moderator

Ashley Cline

VP–Analytics & AI,
Daitrix

Don Gusse

VP–Retail,
Pomeroy

Adam G. Southam

Founder & CEO,
Food for Health

Luming Wang

CTO & EVP,
Daitrix

Featured Speakers

Ashley Cline (Moderator)

VP - Analytics and AI, Daitrix

Don Gusse

VP–Retail, Pomeroy

Luming Wang

CTO and EVP, Daitrix

Here’s What You’ll Learn in this Session:
Demand Forecasting
Discover how customer insights can help you stay a step ahead of the demand—reducing stockouts, cutting waste, and keeping your shelves ready for what people really want.
Dynamic Pricing
Learn how to balance price, perception, and profit by making small, smart pricing moves that respond to local competition, customer behavior, and inventory—all without compromising shopper trust.
Personalization
See how personalized messages, offers, and experiences—on digital screens or associate apps—can make every shopper feel seen, boosting satisfaction, engagement, and store visits.
Recommendations
Explore how real-time, context-aware suggestions—based on behavior and intent—can boost impulse buys, grow baskets, and turn one-time shoppers into loyal customers.