Ready for an AI-Driven CX in Your Retail Store?
Learn how AI is transforming CX, pricing, and store operations for Fast-Moving
Consumer Goods (FMCG) retailers.

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FMCG Retailers Webinar

Poor demand signals. One-size-fits-all promotions. Long lines. Stockouts. You’ve likely tackled these challenges in more ways than you can count—across stores, categories, and customers. But AI is quietly changing the game—helping fast-moving food retailers tackle these challenges faster, smarter, and without overhauling their tech stack.

Join retail veteran Don Gusse—who’s spent 40+ years solving store ops challenges at places like Borman Foods, Telxon, and Toshiba—alongside Luming Wang, former Amazon and Uber exec now leading AI innovation at Daitrix. Moderating the discussion is Ashley Cline, VP of Analytics and AI at Daitrix, who brings deep expertise in turning data into actionable insights for retailers. She’ll guide the conversation as the panel explores how Large Language Models, Generative AI, and Agentic AI are helping retailers drive better decisions across the customer journey—from shelf to checkout.

You’ll see how better demand forecasting keeps shelves full and customers happy, how dynamic pricing protects your margins and your customers’ trust, and how real-time personalization and smart recommendations make every visit feel more relevant, seamless, and satisfying—across channels, touchpoints, and store visits.

Walk away with a clear, practical view of where to start—and how to use AI to make everyday moments in your store feel seamless, responsive, and valuable.

Ready to Reimagine Retail with AI?
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Up Next in the Customer Engagement in Hospitality Series
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What This Session Will Cover (45 Minutes)
Looking to elevate Brand Reputation? Let’s Start Here!
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Up Next in the Customer Engagement in Hospitality Series
  • Fireside Chat | 35 Minutes
    Find out how top retailers are using AI to make every customer interaction count—from predicting demand to personalizing prices and product suggestions across the store journey.
  • Q&A Session | 10 Minutes
    Bring your questions! We’ll cover what matters most to you—real-world use cases, quick wins, and how to drive better experiences without a tech overhaul.
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Featured Speakers

Ashley Cline (Moderator)

VP - Analytics and AI,
Daitrix

Don Gusse

VP–Retail,
Pomeroy

Luming Wang

CTO and EVP,
Daitrix

Featured Speakers

Ashley Cline (Moderator)

VP - Analytics and AI, Daitrix

Don Gusse

VP–Retail, Pomeroy

Luming Wang

CTO and EVP, Daitrix

Here’s What You’ll Learn in this Session:
Demand Forecasting
Discover how customer insights can help you stay a step ahead of the demand—reducing stockouts, cutting waste, and keeping your shelves ready for what people really want.
Dynamic Pricing
Learn how to balance price, perception, and profit by making small, smart pricing moves that respond to local competition, customer behavior, and inventory—all without compromising shopper trust.
Personalization
See how personalized messages, offers, and experiences—on digital screens or associate apps—can make every shopper feel seen, boosting satisfaction, engagement, and store visits.
Recommendations
Explore how real-time, context-aware suggestions—based on behavior and intent—can boost impulse buys, grow baskets, and turn one-time shoppers into loyal customers.