Reputation Management Webinar

Managing brand reputation is not easy—especially when there’s no time (or team) to track every review, respond fast, and keep your online presence spotless.

That’s where AI helps you stay connected. It monitors reviews in real time, automates response process, and highlights trends in guest feedback you can act on. It also keeps listings accurate across channels—so the guest experience starts right, even before check-in.

Join us for an enriching session moderated by Tim Peter—an industry thought leader, award-winning speaker and educator, and advisor trusted by global hospitality brands to drive digital transformation and profitable growth. He will be conversing with Nancy Johns, a 2024 HSMAI Top 25 Extraordinary Mind in Hospitality and a marketing strategist known for shaping brands, driving revenue, and deepening guest connections; Fred Bean, Founder & CEO of HotelPORT and a hospitality veteran with 30+ years leading growth for Hyatt, Sabre, and Travelocity; and Luming Wang, the tech mind behind innovations at Amazon, Uber, and now Daitrix.

Let’s Continue the Conversation
Want to see this in action? Request a demo to explore how our advanced AI solution, ReputationAI helps hotels and restaurants elevate guest engagement and reputation management.

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What This Session Will Cover (45 Minutes)

Fireside Chat | 35 Minutes
We’ll unpack how guest expectations are changing, what the voice of the customer really reveals, and how AI and GenAI can help hospitality brands transform reputation management. Learn how leading hotels are moving from reactive damage control to proactive review handling and stronger, real-time engagement across every guest touchpoint.
Q&A Session | 10 Minutes
Get your questions answered—whether it’s about improving ratings, fixing listings, or using AI to deepen guest engagement.

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Featured Speakers

Tim Peter

President & Founder
Tim Peter & Associates, LLC

Nancy Johns

Marketing Executive
JC Resorts

Fred Bean

Founder & CEO
HotelPORT

Luming Wang

CTO & EVP
Daitrix

Here’s What You’ll Learn in this Session:

Reputation Management Made Easy with AI

Discover how AI takes the heavy lifting out of reputation management—so you can monitor, respond, and improve guest experiences without adding to your team’s workload or budget.

Take Control of Negative Reviews

Explore how to effectively minimize the impact of negative reviews, contain the fallout from unfavorable feedback, and preserve brand integrity without spending extra time or money.

Monitor and Respond to Reviews Faster

Learn how to stay on top of every review—automatically—so you can respond faster, strengthen guest trust, and build long-term brand loyalty without stretching your team.

Make Every Review Count

Find out how to tap into customer reviews to spot patterns, highlight strengths, and flag opportunities—so you can make informed decisions, identify what’s working, and fix what’s not.

11^th June

2 PM EST

Reputation Management Webinar

Thank you for visiting the Reputation Management Webinar – July 2025 page. The live event has ended, but the conversation around AI and guest experience in hospitality continues.

11th June

2 PM EST

Reputation Management Webinar

Thank you for visiting the Reputation Management Webinar – July 2025 page. The live event has ended, but the conversation around AI and guest experience in hospitality continues.

11^th June