Part 1: Reputation Management

Managing brand reputation is not easy—especially when there’s no time (or team) to track every review, respond fast, and keep your online presence spotless.

That’s where AI helps you stay connected. It monitors reviews in real time, automates response process, and highlights trends in guest feedback you can act on. It also keeps listings accurate across channels—so the guest experience starts right, even before check-in.

Join us for an enriching session with Nancy Johns—a 2024 HSMAI Top 25 Extraordinary Mind in Hospitality and a marketing leader known for shaping brand strategy, driving profitability, and elevating guest engagement; Fred Bean, Founder & CEO of HotelPORT and a hospitality veteran with 30+ years leading growth at brands like Hyatt, Sabre, and Travelocity; and Luming Wang, the tech mind behind innovations at Amazon, Uber, and now Daitrix. This session kicks off our four-part series on Customer Engagement in Hospitality, followed by Call Center Intelligence (June 26), Campaign Optimization (July 10), and Loyalty Programs (July 24). Join one or all—each session is designed with busy hospitality teams in mind.

Let’s Continue the Conversation
Want to see this in action? Request a demo to explore how ReputationAI helps hotels and restaurants elevate guest engagement and reputation management. Attending HITEC 2025 in Indianapolis (June 16–19)? Drop by and meet our team—and Fred—for a deeper dive into how AI builds trust and loyalty.

Looking to Elevate Brand Reputation?
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Want to Join More Sessions?
Select any additional webinars you’d like to attend in the series.
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Reputation Management (11^th June | 2 PM EST)
Monitor reviews real-time, automate responses, fix issues before they escalate, and turn reviews into revenue with data-driven insights.Call Center Intelligence (26^th June | 2 PM EST)
Resolve issues faster, reduce wait times, and deliver consistently smooth guest interactions—without adding to your team’s workload.Campaign Optimization (10^th July | 2 PM EST)
‍Drive more bookings with campaigns that reach the right guests, with the right message, at the right time.Loyalty Programs (24^thJuly | 2 PM EST)
‍Keep high-value guests coming back with personalized rewards, smarter offers, and timely nudges that boost retention.

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What This Session Will Cover (45 Minutes)

Fireside Chat | 35 Minutes
We’ll unpack how guest expectations are evolving, what the voice of the customer reveals, and how AI is helping hospitality brands turn things around—from managing reviews to improving real-time engagement across channels.
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Q&A Session | 10 Minutes
Get your questions answered—whether it’s about improving ratings, fixing listings, or using AI to deepen guest engagement.

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Featured Speakers

Nancy Johns

Marketing Executive,
JC Resorts

Fred Bean

Founder & CEO,
HotelPORT

Luming Wang

CTO and EVP,
Daitrix

Here’s What You’ll Learn in this Session:

Reputation Management Made Easy with AI

Discover how AI takes the heavy lifting out of reputation management—so you can monitor, respond, and improve guest experiences without adding to your team’s workload or budget.

Take Control of Negative Reviews

Explore how to effectively minimize the impact of negative reviews, contain the fallout from unfavorable feedback, and preserve brand integrity without spending extra time or money.

Monitor and Respond to Reviews Faster

Learn how to stay on top of every review—automatically—so you can respond faster, strengthen guest trust, and build long-term brand loyalty without stretching your team.

Make Every Review Count

Find out how to tap into customer reviews to spot patterns, highlight strengths, and flag opportunities—so you can make informed decisions, identify what’s working, and fix what’s not.

11^th June

2 PM EST

Part 1: Reputation Management

Headquarters

Global Offices

11th June

2 PM EST

Part 1: Reputation Management

Headquarters

Global Offices

11^th June