Part 1: Reputation Management

Managing brand reputation is not easy—especially when there’s no time (or team) to track every review, respond fast, and keep your online presence spotless.

That’s where AI helps you stay connected. It monitors reviews in real time, automates response process, and highlights trends in guest feedback you can act on. It also keeps listings accurate across channels—so the guest experience starts right, even before check-in.

Join hospitality veteran Fred Bean, Founder & CEO of HotelPORT—with 30+ illustrious years driving growth at top brands like Hyatt, Sabre, and Travelocity—and Luming Wang, tech leader behind innovations at Amazon, Uber, and now Daitrix. This session kicks off our four-part series on Customer Engagement in Hospitality. Upcoming topics include Call Center Intelligence (June 26), Campaign Optimization (July 10), and Loyalty Programs (July 24). Join one or all—it’s built for busy hospitality teams like yours!

Let’s Continue the Conversation
Want to see how it all comes together? Request a demo to explore first-hand how ReputationAI redefines smarter guest engagement and reputation control for hotels and restaurants. And if you’re attending HITEC 2025 in Indianapolis (June 16–19), drop by and meet our team and Fred to dive deeper into how AI can elevate guest engagement and brand trust.

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What This Session Will Cover (45 Minutes)

Fireside Chat | 35 Minutes
We’ll unpack how guest expectations are evolving, what the voice of the customer reveals, and how AI is helping hospitality brands turn things around—from managing reviews to improving real-time engagement across channels.
‍
Q&A Session | 10 Minutes
Get your questions answered—whether it’s about improving ratings, fixing listings, or using AI to deepen guest engagement.

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Who You’ll Be Hearing From

Fred Bean

Founder & CEO, HotelPORT
Travel Industry Strategist

Luming Wang

CTO and EVP–Software,
Daitrix

Here’s What You’ll Learn in this Session:

Reputation Management Made Easy with AI

Discover how AI takes the heavy lifting out of reputation management—so you can monitor, respond, and improve guest experiences without adding to your team’s workload or budget.

Take Control of Negative Reviews

Explore how to effectively minimize the impact of negative reviews, contain the fallout from unfavorable feedback, and preserve brand integrity without spending extra time or money.

Monitor and Respond to Reviews Faster

Learn how to stay on top of every review—automatically—so you can respond faster, strengthen guest trust, and build long-term brand loyalty without stretching your team.

Make Every Review Count

Find out how to tap into customer reviews to spot patterns, highlight strengths, and flag opportunities—so you can make informed decisions, identify what’s working, and fix what’s not.

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11^th June

2 PM EST

Part 1: Reputation Management

Headquarters

Global Offices

11th June

2 PM EST

Part 1: Reputation Management

Headquarters

Global Offices

11^th June