Auto-QA

Auto-QA uses the power of AI to evaluate 100% of calls, applying client-specific QA parameters to uncover deep, actionable insights. It empowers supervisors with the visibility they need to improve agent performance, coaching quality, and customer experience.

Performs QA for every customer interaction to ensure complete visibility and eliminate blind spots in agent performance.

Unlike traditional QA processes that review just a handful of calls, Auto-QA listens to and evaluates every conversation comprehensively. This ensures that even short, routine, or high-complexity interactions are not overlooked. From missed greetings to unresolved queries, nothing slips through the cracks. With full-call coverage, supervisors get a complete picture of agent call handling capabilities and can confidently act on trends, gaps, and areas of excellence.

Goes beyond keywords to capture intent, phrasing, and tone — tailored to client-specific QA parameters and goals.

Unlike traditional tools that look for static phrases, Auto-QA understands the meaning behind words. It recognizes how an agent reassures a frustrated caller, whether they ask permission before placing someone on hold, or how empathetically they handle sensitive issues. This nuanced analysis ensures that calls are analyzed based on real agent behavior and not mechanical scripts, enabling more accurate, actionable, and client-relevant evaluations.

Accounts for language variations, silence, background noise, and related scenarios to deliver accurate, flexible assessments.

Auto-QA understands that not every call follows a script. Agents may use different phrases to greet customers, callers might speak over them, or there may be unavoidable pauses or disruptions. Instead of penalizing agents unfairly, the system adapts to these realities, identifying valid variations and filtering out irrelevant noise. This ensures that the quality checking of calls remain objective and fair, while still aligning with each client’s quality expectations and compliance needs.

Identifies coaching needs and success patterns to improve performance, reduce turnover, and keep both agents and customers happier.

Auto-QA doesn’t just evaluate calls. It surfaces trends across conversations to highlight where agents excel and where they need support. Whether it’s inconsistent greetings, long silences, or missed empathy cues, supervisors get clear direction on what to coach and why. By enabling fair, consistent, and timely feedback, our solution helps agents grow with confidence, leading to higher engagement, better service, and lower attrition.

100% Call Coverage

Performs QA for every customer interaction to ensure complete visibility and eliminate blind spots in agent performance.

Contextual QA

Goes beyond keywords to capture intent, phrasing, and tone — tailored to client-specific QA parameters and goals.

Adaptive QA Rules

Accounts for language variations, silence, background noise, and related scenarios to deliver accurate, flexible assessments.

Actionable Agent Insights

Identifies coaching needs and success patterns to improve performance, reduce turnover, and keep both agents and customers happier.

AI-driven QA that improves QA consistency, agent performance, and overall growth.

Value Proposition

Auto-QA shifts call center QA from random or occasional spot checks to a complete, AI-powered analysis. It reduces QA effort and cost, delivers consistent feedback, and enables every agent to improve with every call.

Faster and tangible outcomes
Get tangible value in record time. No more waiting for months or years for uncertain results

Outcome-driven solutions
We put our money where the math is

Plug, play and go live
Hosted on-premise or as a service, requires no expensive consultants, and is ready to go live

Scalable for businesses of all sizes
Caters to Fortune 5 to mid-sized enterprises across diverse industries

10x Lower costs of data enrichment
Build vs buy, Faster, Better, Cheaper. Less cost, Less risk

High Value, High ROI, and High Growth

Why Rely on Guesswork When AI Brings Complete QA to Every Call?

Auto-QA uses the power of AI to evaluate 100% of calls, applying client-specific QA parameters to uncover deep, actionable insights. It empowers supervisors with the visibility they need to improve agent performance, coaching quality, and customer experience.

100% Call Coverage

Contextual QA

Adaptive QA Rules

Actionable Agent Insights

Value Proposition

How is Auto-QA different?

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