ReputationAI
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Struggling with negative reviews as your ratings drop from 4.5 to 1.5?

Unleash the power of GenAI-powered ReputationAI to automate responses, boost engagement, elevate ratings, and safeguard your brand.

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Unlock AI-powered insights with ReputationAI to transform feedback into lasting guest loyalty.
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ReputationAI harnesses the power of GenAI and pre-built ML models to monitor reviews, automate smart responses, and engage customers—amplifying social proof and driving revenue growth.

Quick Monitoring and Response
Mitigate Negative Reviews
Actionable Insights
Seamless Deployment
Acquire new customers
Stay on top of reviews in real time with ML-driven monitoring and rapid response capabilities. With our pre-built ML models, your team gets instant visibility into guest feedback—both the good and the bad.
Automatically flag critical feedback, prioritize responses based on sentiment, and ensure timely engagement that reflects your brand's commitment to service. Positive reviews can be acknowledged and amplified to build social proof, while negative ones are addressed promptly to prevent escalation. This proactive approach not only strengthens your brand’s online presence but also fosters trust and loyalty among guests who feel heard and valued.
Implementation and management
Limit the damage of negative reviews before they spiral. ReputationAI uses a thoughtful, two-step approach to managing poor feedback—starting with a human-first response strategy and seamlessly shifting to ML-powered automation after 48 hours.
This balance ensures that sensitive reviews are handled with care while maintaining consistency and speed at scale. By responding promptly and professionally, businesses can de-escalate issues, demonstrate accountability, and often turn critics into advocates. The result is a stronger brand reputation, higher guest satisfaction, and fewer long-term consequences from isolated negative experiences.
Implementation and management
ReputationAI transforms guest reviews into a powerful source of business intelligence. By analyzing feedback at scale, it surfaces patterns, identifies recurring issues, and highlights what resonates most with your customers.
These insights enable hospitality teams to promote what’s working, swiftly address areas of concern, and refine strategies in line with real-time guest expectations. Whether it’s improving service quality, tailoring experiences, or enhancing operational efficiency, ReputationAI ensures your team has the clarity and confidence to make smarter, data-backed decisions that drive loyalty and long-term growth.
Mitigate churn
ReputationAI is designed for easy deployment—whether on-premise or hosted as a service—giving hospitality teams the flexibility to integrate it into their existing tech environment without disruption.
With high levels of built-in automation, especially for response federation, the platform enables consistent, timely replies across multiple review sites and channels. No steep learning curves, no complex integrations—just a user-friendly, scalable solution that gets up and running quickly so your team can focus on engaging guests and protecting your brand reputation from day one.
Quick Monitoring and Response
arrow accordian
Acquire new customers
Stay on top of reviews in real time with ML-driven monitoring and rapid response capabilities. With our pre-built ML models, your team gets instant visibility into guest feedback—both the good and the bad.
Automatically flag critical feedback, prioritize responses based on sentiment, and ensure timely engagement that reflects your brand's commitment to service. Positive reviews can be acknowledged and amplified to build social proof, while negative ones are addressed promptly to prevent escalation. This proactive approach not only strengthens your brand’s online presence but also fosters trust and loyalty among guests who feel heard and valued.
Mitigate Negative Reviews
accordian arrow
Implementation and management
Limit the damage of negative reviews before they spiral. ReputationAI uses a thoughtful, two-step approach to managing poor feedback—starting with a human-first response strategy and seamlessly shifting to ML-powered automation after 48 hours.
This balance ensures that sensitive reviews are handled with care while maintaining consistency and speed at scale. By responding promptly and professionally, businesses can de-escalate issues, demonstrate accountability, and often turn critics into advocates. The result is a stronger brand reputation, higher guest satisfaction, and fewer long-term consequences from isolated negative experiences.
Actionable Insights
accordian arrow
Implementation and management
ReputationAI transforms guest reviews into a powerful source of business intelligence. By analyzing feedback at scale, it surfaces patterns, identifies recurring issues, and highlights what resonates most with your customers.
These insights enable hospitality teams to promote what’s working, swiftly address areas of concern, and refine strategies in line with real-time guest expectations. Whether it’s improving service quality, tailoring experiences, or enhancing operational efficiency, ReputationAI ensures your team has the clarity and confidence to make smarter, data-backed decisions that drive loyalty and long-term growth.
Seamless Deployment
accordian arrow
Churn Mitigation
ReputationAI is designed for easy deployment—whether on-premise or hosted as a service—giving hospitality teams the flexibility to integrate it into their existing tech environment without disruption.
With high levels of built-in automation, especially for response federation, the platform enables consistent, timely replies across multiple review sites and channels. No steep learning curves, no complex integrations—just a user-friendly, scalable solution that gets up and running quickly so your team can focus on engaging guests and protecting your brand reputation from day one.

Build trust, improve ratings, and drive customer loyalty with ML-powered ReputationAI.

Value Proposition

ReputationAI helps hospitality brands and restaurant to stay ahead of the curve by continuously monitoring guest reviews, analyzing sentiment, and extracting actionable insights. It empowers teams to respond faster, protect brand integrity, and enhance guest engagement—turning every piece of feedback into an opportunity for growth and loyalty.

none

Faster and tangible outcomes
Get tangible value in record time. No more waiting for months or years for uncertain results

Pay only for outcomes

Outcome-driven solutions
We put our money where the math is

Plug, play and go live

Plug, play and go live
Hosted on-premise or as a service, requires no expensive consultants, and is ready to go live

Scalable businesses icon

Scalable for businesses of all sizes
Caters to Fortune 5 to mid-sized enterprises across diverse industries

10x Lower costs of Data Science

10x Lower costs of data enrichment
Build vs buy, Faster, Better, Cheaper. Less cost, Less risk

Effortless modernization

High Value, High ROI, and High Growth

How is ReputationAI different?

ReputationAI monitors, analyzes, and enhances brand reputation by processing vast amounts of customer reviews through AI and pre-built, containerized ML models. The solution identifies patterns in user interactions and assesses the sentiment behind mentions, providing actionable insights to address potential issues promptly and proactively.

CustomerAi Why better icon
ReputationAI
  • Learn continuously through a self-improving ML engine that evolves with more interactions and data.
  • Normalize data from any system using a common object model.
  • Build seamlessly on top of existing systems—no need to rearchitect.
  • Enrich fragmented data effortlessly, filling gaps and boosting completeness.
  • Deploy instantly with a ready-to-use ML solution—available on-premise or as a service.
other solutions icon
Rules-based IT Solutions
  • Rule-based systems don’t learn. Need to keep rules updated, tested, and deployed. Expensive and painful.
  • Inability to view data through multiple dimensions.
  • Hard to customize or upgrade, and takes several months to update Machine Learning.

Blogs

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April 8, 2024
AI Unleashed: Accelerating Growth in Business Services
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January 27, 2023
Let’s Make Customers Relevant, Once Again!
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April 26, 2022
5 Roadblocks in Pharma Procurement and How to Overcome Them
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March 15, 2022
Intelligent Spend Management in a Turbulent World

Blogs

Blog
|
December 10, 2024
Supercharge Your Hotel’s Reputation with ReputationAI’s AI Magic
Blog
|
August 3, 2022
Protecting Brand Reputation: Your tremendously valuable yet fragile asset!
Blog
|
April 8, 2024
AI Unleashed: Accelerating Growth in Business Services
Blog
|
April 2, 2024
From Insights to Impact: How AI is Transforming Law Firms
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